Some great stories in a new book by Yum Brands CEO David Novak called "The Education of an Accidental CEO":
He reminds us to do "whatever it takes to get people fired up." Praise is a key feature. "You can never underestimate the power of telling someone he's doing a good job. ..The higher up the ladder you are, the more important it is to give credit rather than receive it...Be on the lookout for reasons to celebrate the achievements of others."
He sends out congralutory handwritten notes to subordinates, with smiley faces.
I have found this to be excellent advice. When I worked at Dreyer's Grand Ice Cream, managers were even ranked on their success in celebrating achievements. It worked, even when a bit canned, because it's the "reality show" of human emotions (drama of giving and receiving praise).
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